Shipping times depend on your location and the shipping method selected at checkout. Typically, orders within Canada arrive within 3–7 business days. You’ll receive a tracking link as soon as your order ships.

We offer a range of shipping options at checkout, including standard, expedited, and express. Costs are calculated in real-time based on your address and order weight—what you see is what you pay. Occasionally, we run promotions with discounted or free shipping!

We process and ship orders Monday through Friday (excluding holidays). Most in-stock items ship within 1–2 business days. You'll receive an email with tracking details once your order is on the way.

Yes, we offer international shipping to the United States, the United Kingdom, and several countries in the European Union. Shipping costs, delivery times, and any customs duties will be shown at checkout

VAT (Value Added Tax) is a tax on goods in many countries, particularly in the EU and UK. If you're ordering internationally, local VAT may be collected at checkout or upon delivery depending on your country’s laws. Canadian orders are subject to GST/HST based on province.

Shipping delays happen from time to time, especially during peak seasons. If your tracking hasn’t updated in more than 5 business days, please contact us at support@getthegoods.ca and we’ll investigate with the carrier.

To receive your order in time for the holidays, we recommend placing it no later than:

• Standard shipping: December 10
  
  
• Expedited shipping: December 15
  
  

Express shipping: December 18 These dates may vary by location and are subject to change.

We want you to love your purchase! If you're not happy, you may return unused, unopened items within 30 days of delivery. To start a return, email us at support@getthegoods.ca. Note: Some items like personal care products are final sale for hygiene reasons.

We’re so sorry about that! Please email us at support@getthegoods.ca within 7 days of delivery with your order number and photos of the damage. We'll get a replacement or refund sorted ASAP.

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